FREE SHIPPING WHEN YOU SPEND OVER £30.00 (UK ONLY)
FREE SHIPPING WHEN YOU SPEND OVER £30.00 (UK ONLY)
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SHIPPING & T&CS

TERMS & CONDITIONS 

Please take the time to read through our Terms & Conditions as outlined below, before ordering from our Online Store www.kirstymason.com.

If you have a question and can’t find the answer below, feel free to get in touch via kirstymasondesigns@hotmail.com

 

ORDERING 

In ordering from our Online Store www.kirstymason.com you are making an offer to purchase our products. On placing an order with us- you’ll receive an email notification acknowledging receipt of your order. 

Your order will then be dispatched within 3 working days unless specified otherwise or in unforeseen circumstances i.e - extreme weather or illness

From time to time we may advertise “Pre-Order” products via our online store. The estimated dispatch date will be advertised alongside the product at this time. Pre-Orders will be confirmed and dispatched within 30 days of receipt of payment- or a full refund will be made.

Goods purchased from our bricks and mortar stockists or our online retail stores are for personal use only and should not be used for marketing or promotional reasons unless stated you can in written confirmation from us.

 

PAYMENT & PRICING

Payment for orders made at our Online Store are accepted via Paypal and all major Credit and Debit Cards.

If you wish to pay by via any other method please contact me at kirstymasondesigns@hotmail.com

Prices are displayed in Pounds Sterling (GBP).  For customers whose method of payment is primarily in a currency other than GBP, orders will be subject to the exchange rate on the day of the transaction.

 

UK SHIPPING 

All shipping to UK is free for all orders

We ship worldwide- shipping costs are calculated when your delivery country is selected at the checkout. Shipping charges include packaging costs.

We endeavour to ship all orders within 3 working days of receipt of payment, unless stated otherwise in the item listing.

If you require your order in a hurry, check out our Special Delivery Service.

Our prints come unframed are are wrapped in clear cellophane on board back in a boarded envelope.

All of our items are dispatched via Royal Mail 1st or 2nd class - which takes approximately 2 working days to arrive and is an untracked service.

If you require your parcel to be tracked & signed for on delivery please upgrade to our Special Delivery Service.

UK SHIPPING: DELIVERY

Please keep an eye out for your Postman or a "Something For You" card in case they attempt delivery while you're out. In this instance you can collect your order from your local Delivery Office or alternatively visit the Royal Mail website to arrange re-delivery at a convenient time.

For information on the location of your local delivery office please call Royal Mail on 0845 6050767 or visit www.royalmail.com

Please make sure that your Shipping Address details are accurate at time of order. Postage paid on any orders which are returned to us due to errors in your Shipping Address will be invoiced to you (via Paypal) before the order can be re-shipped. 

 

AIRMAIL SHIPPING

Depending on where you are in the world Shipping from the UK can take between 7 - 10 working days from the date of dispatch

Customers are responsible for any customs charges, if applicable.

 

DELAYED POST

While postal delays are rare- please take into account that mail can sometimes take a bit longer than expected at busy times of the year such as Christmas. Please make sure you order in plenty of time- however if you require a quicker posting service check out our Special Delivery Service or drop us a line at kirstymasondesigns@hotmail.com and we'll arrange that for you at an additional cost.

You can check if you have any undelivered mail waiting for you at your local Royal Mail Delivery Office by giving them a call.

For any other enquiries regarding postage delays or information specific to your order, please get in touch.